Organize projects into multi-level tasks for easy assignment...
All that you need to manage your incidents
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Advantage of GST Compliant
Task management allows you to organize projects into tasks and nested subtasks that can be easily assigned to individual owners or even collaborators for those outsides of the service desk team or if you’d like to add an agent with limited capabilities to the project.
Keep track of who’s working on what, and enable completion of tasks only if all the dependent sub-tasks have been accomplished. Work better together as a team towards a singular deadline rather than on disparate timelines.
Ensure on-time resolution by setting multiple SLA policies for creating task deadlines based on different business hours or various types of tickets and ticket groups.
Drive service improvement with built-in satisfaction survey that can be automatically sent out to employees upon ticket resolution.
Easily manage all that’s due for the day and anything time-bound with its automatic notifications and reminders.
Enable the user to lodge his complaint and raise tickets himself.
To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
Check the resolution comments in case the complaint/ticket is closed.
Based on the selection of category/ subject and subcategory, the portal provides relevant User manual to help the user resolve the problem they faced.