Customer Management

Rokdi helps you save time, meets your business needs, and gives you more value for money.

CRM Dunes helps you to be more productive.

Work Mode

Work Modes

Tickets are automatically sorted into queues based on time due, priority, and Rokdi status. This means your reps no longer need to waste time searching for tickets that need their attention first.



When a customer writes to your company, reps can see their history of interactions with the Sales team right beside the current ticket with the two-way Rokdi integration.


Auto Suggest

Articles are pulled from the Knowledge base automatically, based on the keywords in the ticket. Agents can simply paste the link or the entire article and hit Send. It’s that simple.



Your agents can now collaborate and work with multiple people and teams on tickets without leaving Rokdi via the Team Chat and Team Feed.

Meets your business requirements with our software so that you can make the most of from it.


Advantage of GST Compliant

Enable the user to lodge his complaint and raise tickets himself.


To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.


Check the resolution comments in case the complaint/ticket is closed.


Based on the selection of category/ subject and subcategory, the portal provides relevant User manual to help the user resolve the problem they faced.

Rokdi Billing Software makes it easy to handle your inventory.


View your quantities on hand

When you buy and sell products, your inventory quantities are automatically updated, making it easy to see what’s selling and what to reorder.


Get real-time inventory valuation

Inventory values are automatically adjusted in your balance sheet as you go about your day.


Stay on top of purchase orders

Keep track of what you’ve ordered from each vendor. Organize contact information for multiple vendors in one place to make reordering easier.

Rokdi Billing Software is a game-changer for any small business.

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Manage your business on the go

Access your account, manage your business, and stay organized on your computer, mobile phone, or tablet.


Track your expenses

Record expenses for tax time. You can even import and export report with the Rokdi Billing Software.


Create and send business forms

Create custom, professional invoices, sales receipts and estimates that you can send in minutes.