Take complete control of your assets and save on unnecessary expenses.....
All that you need to manage your incidents
GET IN TOUCH
FEEL FREE TO CONTACT US
ROKDI BILLING SOFTWARE
Advantage of GST Compliant
Making sure your software and hardware assets are always up to date is an ongoing hassle. Asset management software, however, makes it incredibly simple. The Discovery Probe automatically identifies all the assets in your organization, scans for new hardware and software, and periodically updates asset information.
Manage and track all your assets in a single view from anywhere, through all phases be it procurement, maintenance, depreciation, or disposal. Get a timeline of all events at a glance. Understand the status of all assets in the organization through all phases from anywhere. Track your assets’ upcoming warranty or license expirations, and easily devise renewals and purchases well in advance.
Ensure on-time resolution by setting multiple SLA policies for creating task deadlines based on different business hours or various types of tickets and ticket groups.
Drive service improvement with built-in satisfaction survey that can be automatically sent out to employees upon ticket resolution.
Easily manage all that’s due for the day and anything time-bound with its automatic notifications and reminders.
Enable the user to lodge his complaint and raise tickets himself.
To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
Check the resolution comments in case the complaint/ticket is closed.
Based on the selection of category/ subject and subcategory, the portal provides relevant User manual to help the user resolve the problem they faced.